Job Description: The Member Relations Associate will work primarily on engaging ECCP members, with a particular focus on ECCP’s membership events and managing Associate Members (non-European). Supports the Membership Officer and Director for Operations in handling membership-related inquiries, increasing the number of members, and ensuring that members remain engaged and visible.

Job Type: Full-time

Reports To: Membership Officer

Qualifications:

• Preferably with at least one (1) year of experience in account and events management. Fresh graduates are welcome to apply.
• Degree in public relations, business management, or any other relevant area of study.
• Key expertise: business development, sales, and data management.
• With good problem-solving and analytical skills.
• Should possess strong customer service skills and people orientation.
• Actively seeks new ways of working to improve efficiency and productivity.
• Experience in member acquisition and event management is preferred.
• Must have a working knowledge of MS Office and Google Suite.

Duties and Responsibilities:

• Providing administrative and logistical support in ECCP activities, with a primary focus on membership events;
• Partnership lead for all membership events;
• Overseeing the membership of Associate Members (non-European);
• Provides data management and data mining support;
• Facilitates strategies to strengthen membership acquisition to achieve monthly sales targets;
• Prospects & research on new players in the market;
• Provides support to populate and update databases;
• Provides account management support to members across different categories;
• Provides administrative support in the membership application, billing, and onboarding;
• Extends assistance on member retention strategies, i.e., distribution of satisfaction surveys, members orientation, etc.;
• Performs other duties that may be assigned from time to time by the Membership Officer, Director for Operations, and Executive Director as the need arises and in the interest of achieving the objectives of the Chamber;
• Facilitates post-event reports, i.e., aggregate feedback results, attendee database updating, etc.

Please address your cover letter to Mr. Florian Gottein, Executive Director, and send it along with your resume to membership@eccp.com.