The program trains the participants on supervision and leadership. It discusses the qualities, roles, and responsibilities of the supervisor geared towards the attainment of organizational goals.

More importantly, crucial skills for supervisors are discussed. Some of these skills are:

• Managing the work
• Developing and leading people
• Developing leadership ability
• Managing time
• Improving work methods
• Solving problems
• Decision-making

Objectives

At the end of the session, the participants shall be able to:

• explain what supervision and leadership are;
• understand the role and responsibilities of the supervisor, thus enable them to attain the organizational goals set by higher management; and
• know the skills needed to effective discharge supervisory/leadership functions.

Who should attend?

• Supervisors, managers
• Those who aim to be or have the potential to be business leaders or managers
• Business owners or managers

Topics

I. What is Supervision?

II. The Supervisor's Job

III. What Management Expects from Supervisors

IV. The Supervisor: Role and Responsibilities

• The Supervisor's Network of Relationships
• The Supervisor as a Leader
• Managing the Work

a. Planning and Setting the Work Goals

b. Improving Work Methods

c. Managing Time

d. Evaluating Work Performance

• Understanding Human Nature

a. The Human Needs

b. Work Group Behavior

c. Conflict Resolution

• Developing and Leading People

a. Training and Development

b. Developing Understudies

• Developing Effective Supervisory Leadership

a. The Qualities of Leadership

b. Leadership Styles

• Developing Leadership Ability

a. Improving Decision Making Process

• Decision Making Tools

b. Developing Self-Confidence

c. Exercising Initiative

• Winning Employees ' Loyalty and Support

a. Dealing with New Employees

b. Building the Morale of Subordinates

Methodology: Discussion, Exercises