The objective of this training program is to equip participants with the knowledge and skills necessary to understand, analyze, and effectively reduce customer churn rate in their organization. Participants will learn about the factors influencing churn, identify key strategies to retain customers, and develop action plans to reduce churn rate and improve customer loyalty.
I. Introduction to Churn Rate and Its Impact
II. Understanding the Factors Influencing Churn
III. Customer Experience and Relationship Management
IV. Data Analysis for Churn Prediction
V. Retention Strategies and Tactics
VI. Effective Communication and Customer Service
VII. Measuring and Monitoring Churn Rate
VIII. Developing Action Plans for Churn Reduction
IX. Wrap-up and Action Planning
With a span of over 25 years in the professional arena, Ms. Ostonal stands out as a distinguished leader specialized in Continuous Improvement methodologies. Her extensive experience encompasses Lean, Six Sigma, DFSS, as well as business transformation and technology implementation. She has carved a niche for herself by delivering transformative results across the globe, spearheading pivotal projects, and facilitating comprehensive training sessions for upwards of 5000 professionals in Process Excellence methodologies. Global conglomerates such as Maersk, Accenture, TELUS, and Arvato Bertelsmann have benefited from her strategic leadership.
As a Certified Lean Six Sigma Black Belt, Ms. Ostonal champions the Lean Six Sigma Yellow Belt (LSSYB) program at Whitehall Bradford Management Consulting. Her approach is methodical and centered on integrating foundational Lean Six Sigma principles with an engaging pedagogy, ensuring the proficient comprehension and application of core methodologies by participants.
With her acumen and proficiency in both theoretical and practical aspects, Ms. Ostonal is unequivocally an asset to Whitehall Bradford Management Consulting, underscoring their commitment to industry-leading excellence.
How to access the webinar: In a separate email, you will receive the link sent via ZOOM/ECCP.
This e-learning session is available for in-house training for a tailored-fit program designed for your organization alone. Email email@example.com for inquiries.
For registration inquiries, please contact Kamyr Catapang-Abbagu at firstname.lastname@example.org.