Navigating the Role: Basic Skills Training for Successful Executive Assistants (2nd Run)


Navigating the Role: Basic Skills for Successful Executive Assistants Workshop is a specialized program designed to equip individuals with the skills and knowledge necessary to excel in a high-level administrative role supporting executives and top-level management. This comprehensive training focuses on enhancing key competencies such as communication, organization, problem-solving, and decision-making, as well as technical skills like time management, document preparation, and office technology proficiency. The goal of executive assistant training is to develop professionals who can efficiently handle the complex demands of the modern workplace and provide valuable support to senior leaders.

By completing executive assistant training, individuals can gain a competitive edge in the job market and increase their prospects for securing high-profile positions. The program equips them with the necessary skills to handle the demanding nature of executive support roles and adapt to dynamic work environments. Employers often value candidates with formal training in executive assistance as it demonstrates their commitment to professional development and their ability to contribute effectively to the success of an organization.


A: Mastering Organizational Efficiency

Objective: Develop skills to enhance organizational efficiency and time management.

  • Prioritization and Time Management: Techniques for effectively managing tasks, setting priorities, and optimizing daily schedules.
  • Calendar Management: Strategies to maintain and update executive calendars, schedule appointments, and manage meeting logistics.
  • Email and Communication Management: Best practices for efficient email handling, screening, and drafting professional correspondence.

B: Effective Communication and Professionalism

Objective: Enhance communication skills and professionalism in interactions with executives, colleagues, and external stakeholders.

  • Effective Communication Techniques: Strategies for clear and concise verbal and written communication, active listening, and adapting communication styles.
  • Interacting with Executives: Navigating interactions with executives, understanding their preferences, and providing valuable support.
  • Professional Etiquette: Demonstrating professionalism through appearance, demeanor, and behavior in different corporate settings.

C: Managing Confidentiality and Problem Solving

Objective: Develop skills to handle sensitive information, solve problems independently, and contribute proactively to the team's success.

  • Maintaining Confidentiality: Understanding the importance of confidentiality, safeguarding sensitive information, and ethical considerations.
  • Problem Solving: Approaches to independently identify, analyze, and resolve common challenges that arise in day-to-day tasks.
  • Proactive Assistance: Strategies for anticipating executive needs, taking initiative, and contributing to the overall effectiveness of the team.
Dr. Heidi Grace Mendoza
Dr. Heidi Grace Mendoza
Chair of CU Graduate School, Management Department
Capitol University

Our resource speaker has earned her experience in being a contemporary and successful executive assistant. In fact, she used this role to showcase her skills and earn her next steps in her career. As the Executive Assistant to the President of a car dealership corporation, she was promoted to become the Corporate Affairs Officer. As the Executive Assistant to the vice chairperson of a regional development council, she moved on to become a nationally awarded specialist in an economic and development government agency. And while working with the Mindanao Manager for an American project, she was the Executive Assistant with her own secretary.

She is a Certified Public Accountant, a Master of Business Administration, a Master of Public Service Management, and a Doctor in Business Management equipped with a Certificate of Teaching. Her professional interests include organizational management, accounting information systems, research, human resource management, and training preparation and facilitation.

Aside from being a partner of the European Chamber of Commerce of the Philippines Northern Mindanao, she holds multiple responsibilities in Capitol University as its Director for Business Development and Management Program, Manager of the Business Incubation and Support Center, and the Chair of the Management Department of the Graduate School.

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