This program discusses the principles of effective business writing, including the detailed guidelines. Grammar rules, words that are confusing, etc. are also discussed to better prepare the participants for writing business correspondences. The speaker shall also share with the participants the common errors he noted in business correspondences. The participants will learn a lot from said errors or mistakes. The tests and exercises will ensure that the participants apply and remember what will be discussed in the session.

Objective:

This learning session is primarily aimed at improving the business writing skills of the participants, thus enhancing business relationships with customers, creating good and credible impression and good image for the company and its people.

At the end of the session, the participants shall be able to:

• Understand and explain the characteristics and qualities of business writing; and
• Write more effective business letters or emails, reports, memos, etc.

Who should attend? All business personnel who write reports, letters, memos, emails, and other business correspondences. All those who wish to improve their business writing skills.

Program Topics:

I. Review of Basic English

A. Grammar; Parts of Speech

B. Subject-Verb Agreement; Noun-Pronoun Agreement

C. Words and Phrases that are Confusing

D. Common Errors: A Compilation of Common Errors Found in Business Letters, Reports, Memos, etc.

E. Avoid Redundancy

F. Business Letters

G. Sentence

• Sentence Unity
• Dangling Participles
• Uniformity of Construction

H. Paragraph

II. Effective Business Writing

A. Characteristics of Business Writing

B. How to Start

C. Six Planning Steps

D. Seven Principles of Effective Writing, Including

E. Guidelines (7Cs)

• Completeness
• Conciseness
• Consideration
• Concreteness
• Clarity
• Courtesy
• Correctness

III. Exercises