The world is shifting. Geopolitical tensions are rising, economies are evolving, and AI is reshaping industries at an unprecedented pace. Contact Islands 2025 is not just another conference–it’s a moment of truth for us in the Philippine contact center sector to confront the new realities that will define our future.

This is the year of ‘real talk’–where we go beyond the usual conversations to take a hard, unfiltered look at the forces shaping the industry, the country, and out position on the global stage.

About CCAP:
The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center and business process management industry.

CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center and business process management industry to sustain the country’s global leadership in market share, innovation, and best practices.

As a non-profit organization, CCAP promotes awareness of the industry; active exchange of ideas, new technologies, best practices, and innovations; and the sustained growth of the industry and the country.Established in 2001, it has grown to represent close to 85% of the industry’s economic activity and employment.