The 2-day module and facilitation of the course is designed to:
1. Illustrate the need to employ the basic principles of verbal communications within today's fast-paced business and social environments by providing the fundamentals on how to adapt public speaking within the context of customer service and internal communications.
2. Generate confidence among its participants for their leadership roles and in life in general by: recognizing their inner or latent capabilities; their potentials, and, understanding the nuances of communications in relationship and leadership development.
3. Encourage continual improvement in verbal communications for professional development.
4. EXTENDED SCOPE: The above-stated objectives and design of the course are also applicable for existing leaders for an improvement or updating of their skills and competencies in communications.
Course Content
• Overview of the importance of effective communications in business and personal development; for this course, a focus on public speaking that complements relationship management within and outside the workplace.
• Lectures and presentations with a pre-course assignment to be delivered on the first day of the course and a culminating activity at the end of the course.
• Activities, techniques, tips, and discussions
1. Sending of Pre-course assignment to participants at one to two weeks prior to Day 1
2. DAY 1
a. Introduction (with pre-course assignment)
i. The Fundamentals (Treating the Cause, Not the Symptoms)
ii. Today's Business and Social Environments
iii. Leadership and Effective Communications
iv. The P-CORE2 Method
v. The Pitfalls
b. Confidence and Context
i. Your Personality
ii. Your Tools
c. Observation and Organization
i. Key Considerations
ii. The Language
d. Exercise/Activity 2 (Workshop)
3. DAY 2
a. Workshop Assignment
b. Research and Reception
i. Your Preparation
ii. Your Topic
iii. Guiding your Audience
c. Enthusiasm and Enlightenment
i. The Definition of a Public Speaker
ii. Continual Improvement
iii. You as Leader
d. The Power of 3
e. You in this New World
For registration inquiries, please contact Sam Aguirre at sam.aguirre@eccp.com.