
Problem Solving & Critical Thinking: Driving Strategic Solutions and Operational Excellence
11
August
2025
|
8:30 am - 5:30 pm
Workshop Learning Objectives
By the end of this program, participants will be able to:
- Explain the foundational principles of problem solving and critical thinking in workplace contexts.
- Apply structured techniques to analyze situations and identify root causes using tools such as Fishbone Diagrams and Project Charters.
- Generate alternative solutions using creative and analytical methods, including SWOT/TOWS analysis, mind mapping, and silent idea generation.
- Evaluate and prioritize solutions based on strategic impact and implementation feasibility using tools like the Impact-Ease Matrix, Force Field Analysis, and Decision Evaluation Matrix.
- Develop actionable implementation plans and establish basic project monitoring strategies to ensure successful resolution and follow-through.
- Demonstrate analytical thinking and decision-making through real-world cases, team-based activities, and scenario-based applications.
Training Outline
I. Introduction to Problem Solving
- Defining Problem Solving
- Benefits of Problem Solving
- The Problem Solving Process
- Critical Thinking for Problem Solving
II. Situation and Root Cause Analysis
- Situation Analysis
- Root Cause Analysis
- Fishbone Diagram and other RCA tools
- Developing a Hypothesis
- Project Planning
III. Development of Alternative Solutions
- Techniques for Solution-Generation
- Silent Idea Generation and Round-robin
- Mind Mapping
IV. Effective Action Plan and Implementation
- Solution Prioritization
- Impact versus Ease of Implementation Matrix
- Force Field Analysis
- Decision Evaluation Matrix
- Action Planning
- Implementing a Solution
- Project Monitoring