Trainings

Objectives

● Equip trainers with effective techniques.

Provide trainers with tools to deliver engaging and impactful sessions, enabling them to engage their audience and convey information clearly.

● Enhance understanding of adult learning.

Explore adult learning theories and styles, teaching trainers to adapt methods for effective, resonant sessions.

● Develop design, delivery, and evaluation skills.

Train on identifying needs, designing programs, and using effective delivery methods, including evaluating training effectiveness.

● Focus on hospitality-specific scenarios.

Address hospitality challenges, emphasizing customer service excellence, handling difficult guests, and fostering cultural sensitivity.

Target Audience

● Department heads

● Supervisors

● Senior staff members

Duration

● 2 days (6-8 hours per day)

Methodology

● Interactive workshops

● Role-playing

● Group discussions

● Case studies

● Hands-on practice

Training Outline

Day 1(1st half): Introduction to Training and Adult Learning Principles

1. Welcome and Introduction

• Icebreaker activities
• Overview of the program
• Setting expectations and goals

2. Understanding Adult Learning

• Adult learning theories (e.g., Andragogy)
• Learning styles and preferences
• Engaging adult learners

3. Training Needs Analysis

• Identifying training needs
• Aligning training with organizational goals
• Conducting a training needs assessment

4. Designing Effective Training Programs

• Setting clear objectives
• Structuring training content

Day 1 (2nd half): Training Delivery Techniques

1. Effective Communication Skills

• Verbal and non-verbal communication
• Active listening
• Giving and receiving feedback

2. Presentation Skills

• Planning and preparing presentations
• Using visual aids effectively
• Handling Q&A sessions

3. Engaging Training Methods

• Interactive techniques (e.g., role-playing, group activities)
• Using storytelling and real-life examples
• Techniques for keeping trainees motivated

4. Hospitality-Specific Training

• Customer service excellence
• Handling difficult guests
• Cultural sensitivity and diversity

Day 2: Practical Application and Evaluation

1. Practical Training Sessions

• Participants design and deliver mini-training sessions
• Peer feedback and critique

2. Evaluating Training Effectiveness

• Methods of evaluation (e.g., Kirkpatrick's Model)
• Collecting and analyzing feedback
• Measuring training outcomes and ROI

3. Overcoming Challenges

• Common challenges in training
• Problem-solving and adaptability
• Continuous improvement strategies

4. Wrap-Up and Action Plan

• Recap of key learnings
• Developing a personal action plan
• Q&A and closing remarks

Materials and Resources

• Training manual and workbook
• PowerPoint slides and handouts
• Case studies and real-life scenarios
• Evaluation forms

Evaluation

• Pre- and post-training assessments
• Participant feedback forms
• Observation and peer review during practice sessions

Mock Presentation