Train the Trainers
Objectives
● Equip trainers with effective techniques.
Provide trainers with tools to deliver engaging and impactful sessions, enabling them to engage their audience and convey information clearly.
● Enhance understanding of adult learning.
Explore adult learning theories and styles, teaching trainers to adapt methods for effective, resonant sessions.
● Develop design, delivery, and evaluation skills.
Train on identifying needs, designing programs, and using effective delivery methods, including evaluating training effectiveness.
● Focus on hospitality-specific scenarios.
Address hospitality challenges, emphasizing customer service excellence, handling difficult guests, and fostering cultural sensitivity.
Target Audience
● Department heads
● Supervisors
● Senior staff members
Duration
● 2 days (6-8 hours per day)
Methodology
● Interactive workshops
● Role-playing
● Group discussions
● Case studies
● Hands-on practice
Training Outline
Day 1(1st half): Introduction to Training and Adult Learning Principles
1. Welcome and Introduction
- Icebreaker activities
- Overview of the program
- Setting expectations and goals
2. Understanding Adult Learning
- Adult learning theories (e.g., Andragogy)
- Learning styles and preferences
- Engaging adult learners
3. Training Needs Analysis
- Identifying training needs
- Aligning training with organizational goals
- Conducting a training needs assessment
4. Designing Effective Training Programs
- Setting clear objectives
- Structuring training content
Day 1 (2nd half): Training Delivery Techniques
1. Effective Communication Skills
- Verbal and non-verbal communication
- Active listening
- Giving and receiving feedback
2. Presentation Skills
- Planning and preparing presentations
- Using visual aids effectively
- Handling Q&A sessions
3. Engaging Training Methods
- Interactive techniques (e.g., role-playing, group activities)
- Using storytelling and real-life examples
- Techniques for keeping trainees motivated
4. Hospitality-Specific Training
- Customer service excellence
- Handling difficult guests
- Cultural sensitivity and diversity
Day 2: Practical Application and Evaluation
1. Practical Training Sessions
- Participants design and deliver mini-training sessions
- Peer feedback and critique
2. Evaluating Training Effectiveness
- Methods of evaluation (e.g., Kirkpatrick's Model)
- Collecting and analyzing feedback
- Measuring training outcomes and ROI
3. Overcoming Challenges
- Common challenges in training
- Problem-solving and adaptability
- Continuous improvement strategies
4. Wrap-Up and Action Plan
- Recap of key learnings
- Developing a personal action plan
- Q&A and closing remarks
Materials and Resources
- Training manual and workbook
- PowerPoint slides and handouts
- Case studies and real-life scenarios
- Evaluation forms
Evaluation
- Pre- and post-training assessments
- Participant feedback forms
- Observation and peer review during practice sessions
Mock Presentation
- Invoices will be sent to the registered email address.
- Meals, AM/PM snacks are included in the fee.
- Food will be provided via catering service.
- Full payment is required a week before or at least five working days before the training schedule. Please send your proof of payment to trainings@eccp.com and/or gazzlemae.gatlabayan@eccp.com.
- No shows and late cancellations will be billed at full cost. Cancellations should be made a week before or at least five working days before the event. Replacement is encouraged.
- The ECCP reserves the right to reschedule or cancel this training program. To those attendees who will be arranging travel logistics (flights and hotel), please email us first to confirm if the event is pushing through.
For registration inquiries, please contact Sam Aguirre at sam.aguirre@eccp.com.
