Trainings

Build coaching capability to unlock team performance and create a culture of empowerment!

Program Overview

This highly practical program equips leaders with coaching skills to support empowered teams, drive performance, and reinforce a coaching culture in their organizations. Designed with real workplace dynamics in mind, it is ideal for leaders navigating both strategic and operational complexity.

Unlike traditional leadership training, this workshop moves quickly from concept to practice with live coaching demonstrations, facilitated role-plays, and immediate application using participants' real scenarios.

Who Should Attend

• People managers and team leaders at all levels

• Senior specialists or individual contributors transitioning into leadership roles

• HR, L&D, and OD practitioners supporting coaching capability development

Learning Outcomes

By the end of this one-day program, participants will be able to:

• Reframe coaching as an everyday leadership practice, not just an HR function

• Build trust and psychological safety to enable open, developmental conversations

• Apply foundational coaching behaviors: deep listening, powerful questions, and balancing empathy with accountability

• Use the GROW framework to structure focused coaching conversations in one-on-ones and team huddles

• Recognize when to coach and when to give direction or feedback, based on readiness and context

• Integrate coaching into performance conversations to reinforce clarity, accountability, and growth

• Create a personal action plan to make coaching a leadership habit

Session Outline

Module 1 – Lead Like a Coach

Objective: Reframe coaching as an everyday leadership practice.

Key Topics:

• Coaching vs mentoring vs managing: practical distinctions

• Why coaching matters in today's evolving work culture

• Evidence-based benefits of coaching (performance, retention, psychological safety)

Learning Activities:

• Short input and reflection

• Pair discussion: "Where am I coaching vs managing?"

Module 2 – Trust as the Operating System

Objective: Establish trust and psychological safety to enable meaningful coaching conversations.

Key Topics:

• Trust-building techniques in hierarchical and cross-functional teams

• Coaching as co-creation: shifting from "fixer" to "facilitator"

• Navigating resistance, ego, and defensiveness

Learning Activities:

• Case scenario analysis

• Small-group sharing on psychological safety wins and misses

Module 3 – Conversations That Stick

Objective: Apply foundational coaching behaviors in everyday leadership conversations.

Key Topics:

• Deep listening: empathy and judgment-free presence

• Powerful questions that unlock insight and ownership; anatomy of a powerful question

• Knowing when to ask vs when to advise

• Facilitating ownership: helping employees find their own answers

• Balancing empathy with accountability

Learning Activities:

• Question re-framing exercises

• Triad practice (coach–coachee–observer)

Module 4 – Coaching Framework: GROW in Action

Objective: Use structured models to guide focused, practical coaching conversations.

Key Topics:

• The GROW Model (Goal → Reality → Options → Way forward)

• Adapting GROW for operational and leadership alignment

• Using GROW in regular check-ins and team huddles

Learning Activities:

• Demo coaching conversation using GROW

• Practice rounds using participants' real situations

Module 5 – Right Move, Right Moment

Objective: Recognize the right timing, mindset, and conditions for coaching.

Key Topics:

• Signs of readiness in employees and leaders

• Dealing with defensiveness or resistance

• Coaching the "uncoachable": practical strategies

Learning Activities:

• Scenario sorting: "Coach, Direct, or Escalate?"

• Plenary debrief on judgment calls

Module 6 – Performance, Not Paperwork

Objective: Use coaching as a tool to reinforce clarity, accountability, and growth.

Key Topics:

• Setting performance objectives with a coaching lens

• Addressing shortfalls and success in a way that supports improvement

• Coaching for performance vs coaching for people development

• When to coach vs when to give feedback

Learning Activities:

• Role-play of a performance conversation

• Group reflection: "What shifts when I use a coaching lens?"

Module 7 – Make Coaching a Habit

Objective: Move from concept to confidence through real-world practice and reflection.

Key Topics:

• Translating workshop insights into day-to-day habits

• Integrating coaching into existing meetings and workflows

Learning Activities:

• Guided role-play using live participant cases

• Peer coaching with facilitated feedback

• Personal action planning: "My next three coaching moves"

Delivery Mode: Interactive and highly participative via Zoom, using breakout rooms, live coaching demonstrations, case work, peer practice, and facilitated reflection

Materials Provided: Digital participant workbook, coaching conversation guides, GROW

framework toolkit, action planning template