• The repercussion of poor delegation on performance and how to avoid common mistakes
• Delegation basics: what to assign, whom to select, when to start, how to maintain control and give feedback
• R-A-M-P-S: memory aid for effective delegation
• Communication issues, checkpoints and task-related support
• How to overcome reluctance, resistance and lack of motivation
• Delegating without authority: influencing strategies to persuade peers to take on additional responsibilities
• Setting success milestones
• Quality management and accountability
• Control and follow-up procedures (without micromanaging)
• How to recognize, reinforce and reward performance
• Practice, role-play, case studies and script analysis

• Learning Objectives
  
  
  • Differentiate Between Effective and Ineffective Delegation
  • List Five Types of Responsibilities That Can Be Delegated and Five That Cannot
  • Identify the Three Types of Authority and Three Levels of Authority You Can Delegate
  • List at Least Three Criteria for Picking the Right Person for Delegation
  • Describe and Demonstrate the R-A-M-P-S© Process for Effective Delegation
  • Describe Three Special Considerations for Delegating to a Group of People
  • Describe How to Handle Resistance
  • Describe How to Monitor Progress Appropriately Without Micromanaging
  • Describe How to Provide Useful Coaching to Ensure Success
     
• Understanding Delegation
  
  
  • Define Delegation
  • Describe the Steps in the Delegation Progress
  • List Three Reasons People Avoid Delegating
  • List at Least Three Benefits of Delegating
  • Differentiate Between Effective and Ineffective Delegation
     
• Assessing Opportunities and Candidates for Delegation
  
  
  • List Five Types of Responsibilities Than Can Be Delegated and Five That Cannot
  • Identify the Three Types of Authority and Three Levels of Authority That Can Be Delegated
  • List at Least Three Criteria for Selecting Appropriate Candidates for Delegation
  • Describe the Degree to Which You Are an Empowering Delegator
     
• Setting Expectations and Providing Support
  
  
  • Describe How to Conduct a Delegation Meeting
  • Describe the R-A-M-P-S© Delegation Memory Aid
  • Identify Three Special Considerations for Delegating to a Group of People
  • Describe How to Use a Delegation Matrix
  • Describe How to Influence a Peer to Accept Delegation of a Task
     
• Handling Your Reluctance and Their Resistance
  
  
  • Describe the Emotional Dimensions of Delegation
  • Describe How to Handle Your Reluctance to Delegate
  • Describe How to Handle Resistance to Your Efforts to Delegate
     
• Following Up
  
  
  • Describe How to Monitor Progress Appropriately Without Micromanaging
  • Describe How to Provide Useful Coaching to Keep Delegatees on Track
  • State How to Provide Recognition, Reinforcement, and Rewards
     
• Putting It All Together
  
  
  • Describe How to Monitor Progress Appropriately Without Micromanaging
  • Describe How to Delegate Effectively
  • Conduct a Delegation Meeting Using the R-A-M-P Delegation Memory Aid ©

• Exhibit greater competence and confidence in assigning work and responsibilities
• Foster greater teamwork, cooperation and collaboration through clear delineation of roles and authority
• Prevent miscommunication when setting tasks and expectations
• Influence peers and team members to share your responsibilities
• Empower and motivate staff to handle more difficult assignments

Managers, supervisors, project managers and team leaders who have direct reports or who work in a team environment.

Kristine Santayana-Yasay

With an abundance of training, experience and great passion for efficiency, Kristine brings structure and order into the training room that has nurtured many in their quest for success and change. Her experience comes from 13 years of designing and facilitating programs which are influenced by her training and her specialization in the areas of Leadership & Management Development, Appreciative Inquiry, The Science of Creativity, Emotional Intelligence, and more.

Kristine’s training goes beyond the classroom - she is a Leadership and Team Development Consultant. Her experience also focuses on Outdoor Experiential and soft skills Learning -- in designing, developing and facilitating Corporate and Youth programs. Ms. Santayana Yasay acquired training here and abroad, specifically as a full time Experiential Education Instructor in Princeton-Blairstown Center -- an outdoor/experiential training education facility of Princeton University in USA. In the Philippines, she also worked for several training companies, such as Beyond Limits Asia and Management Strategies Asia, facilitating corporate and youth programs, acquiring both soft and hard skills as a facilitator and outdoor technical skills for the Ropes Courses Technology.

An influential woman, Kristine is a major force responsible for the presence of AMA in the training environment of the Philippine corporate world - as Business Development Manager of Imperial Consulting Philippines, an affiliate of the European Chamber of Commerce of the Philippines.

• PhP 25,000 + VAT per head

For registration and inquiries, you may contact Ms. Olivia Ledesma at olivia@imperialconsulting.com or call +632 845.1324 local 237. You can also visit www.imperialconsulting.com.